SelectVoice

    Privacy Policy

    Last updated: January 2025

    When you use SelectVoice services, you trust us with your information. This privacy policy will help you understand what information we collect, why we collect it, and what we do with it. This policy applies to visitors of our websites and our service users.

    Your personal information is collected and processed by SelectVoice, a brand of Telappliant Limited, a company incorporated under the laws of England & Wales with registration no. 04632756 and whose registered office is at Unit 13.02 Sierra Quebec Bravo, 77 Marsh Wall, London, E14 9SH. Our ICO Registration number is Z2044191.

    If you have any questions regarding our privacy notice or how your data is processed, you can contact us via: privacy@selectvoice.co.uk.

    SelectVoice Products and Services

    We act as a data processor for many of the services we provide to our clients and channel partners, such as cloud telephony services, unified communications, contact centre solutions, Microsoft Teams integration, and AI-powered communication tools.

    We collect personal data on behalf of our clients (data controllers) for the purposes of managing communication networks, delivery of voice and video services, and monitoring of service quality.

    Information We Collect

    Contact Information

    When you contact us or submit enquiries, we collect:

    • Your name
    • Email address
    • Phone number
    • Company name
    • Job title
    • Details of your query

    Partner Programme Applications

    When you apply to become a SelectVoice partner, we collect:

    • Contact details
    • Company information
    • Current provider information
    • Expected monthly seats
    • Geographic region

    Website Usage

    We automatically collect:

    • IP address
    • Browser type and version
    • Pages visited
    • Time spent on pages
    • Referral source

    How We Use Your Information

    We use your information to:

    • Respond to your enquiries and provide customer support
    • Process partner applications
    • Deliver our products and services
    • Send relevant communications about our services
    • Improve our website and services
    • Comply with legal obligations

    Legal Basis for Processing

    We process your personal data based on:

    • Legitimate interests: To provide our services and respond to enquiries
    • Contractual necessity: To fulfil our obligations under service agreements
    • Consent: Where you have given explicit consent for marketing communications
    • Legal obligation: To comply with applicable laws and regulations

    Data Retention

    We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Query and contact information is retained for as long as needed to respond and maintain records for our internal management purposes.

    Information Sharing

    We may share your personal information with:

    • Service providers who assist in delivering our services
    • Professional advisers including lawyers and accountants
    • Regulatory authorities when required by law
    • Business partners involved in service delivery

    We do not sell your personal data to third parties.

    International Transfers

    We will only transfer data to jurisdictions outside of the UK where there are appropriate safeguards and transfer mechanisms as set out in the UK GDPR in place.

    Data Security

    We implement appropriate security measures including:

    • SSL encryption for data transmission
    • Secure server infrastructure
    • Access controls and authentication
    • Regular security reviews and updates
    • Staff training on data protection

    Your Rights

    Under UK GDPR, you have the right to:

    • Access: Request a copy of your personal data
    • Rectification: Correct inaccurate or incomplete data
    • Erasure: Request deletion of your data in certain circumstances
    • Restriction: Request limitation of processing
    • Portability: Receive your data in a structured format
    • Objection: Object to processing based on legitimate interests
    • Withdraw consent: Where processing is based on consent

    To exercise any of these rights, please contact us at privacy@selectvoice.co.uk.

    Complaints

    If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

    Contact Us

    For privacy-related enquiries:

    Changes to This Policy

    We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.