SelectVoice

    Terms of Service

    Last updated: January 2025

    1. Introduction

    These Terms of Service ("Terms") govern your use of the SelectVoice website and services. SelectVoice is a brand of Telappliant Limited ("we", "us", "our"), a company registered in England and Wales (Company No. 04632756) with registered office at Unit 13.02 Sierra Quebec Bravo, 77 Marsh Wall, London, E14 9SH.

    By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

    2. Services

    SelectVoice provides unified communications as a service (UCaaS) including:

    • Cloud-based voice and telephony solutions
    • Video conferencing and collaboration tools
    • Microsoft Teams integration
    • Contact centre solutions
    • AI-powered communication features
    • CRM and business application integrations

    Services are provided to businesses through our channel partner network. For specific service terms, please refer to your service agreement with your SelectVoice partner.

    3. Partner Programme

    SelectVoice operates a channel partner programme for telecommunications resellers, managed service providers, and IT companies. Participation in the partner programme is subject to:

    • Completion of the partner application process
    • Acceptance of the Partner Agreement
    • Meeting ongoing partner requirements
    • Compliance with applicable regulations

    4. Website Use

    You agree to use our website only for lawful purposes. You must not:

    • Use the website in any way that breaches applicable laws or regulations
    • Use the website to transmit any unsolicited or unauthorised material
    • Access or attempt to access restricted areas of the website
    • Interfere with or disrupt the website's operation
    • Use automated systems to access the website without permission

    5. Intellectual Property

    All content on the SelectVoice website, including text, graphics, logos, images, and software, is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

    You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

    6. Information Accuracy

    We make reasonable efforts to ensure the information on our website is accurate and up to date. However, we do not guarantee the accuracy, completeness, or reliability of any information provided.

    Product specifications, features, and pricing are subject to change without notice. Please contact us or your SelectVoice partner for the most current information.

    7. Limitation of Liability

    To the fullest extent permitted by law, we exclude all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

    • Your use of or inability to use our website
    • Any errors or omissions in website content
    • Unauthorised access to or use of our servers
    • Any interruption or cessation of transmission to our website

    Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

    8. Indemnification

    You agree to indemnify, defend, and hold harmless SelectVoice and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of our website or violation of these Terms.

    9. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party websites. Your use of third-party websites is at your own risk.

    10. Service Level Agreement

    SelectVoice services are provided with a 99.99% uptime SLA for core platform services. Specific service levels, exclusions, and remedies are detailed in your service agreement. For more information about our service commitments, please contact your SelectVoice partner.

    11. Regulatory Compliance

    SelectVoice operates in compliance with UK telecommunications regulations including:

    • Ofcom regulations for communications providers
    • UK GDPR and Data Protection Act 2018
    • Privacy and Electronic Communications Regulations
    • Emergency services obligations

    12. Termination

    We may terminate or suspend your access to our website immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the website will cease immediately.

    13. Governing Law

    These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    14. Changes to Terms

    We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes constitutes acceptance of the modified Terms.

    15. Severability

    If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

    16. Contact Us

    For questions about these Terms, please contact us: